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Full Size Sex Doll FAQs

How can we trust Moprofun?

Moprofun.com is a reputable and trusted online platform dedicated to providing high-quality products. As an established Amazon seller specializing in sex toys for over two years, we have built a strong reputation for reliability and customer satisfaction.(Shop on Amazon)

Our credibility is further reinforced by our status as a registered brand in the USA and our formal partnerships with reputable doll manufacturers. These relationships ensure the authenticity, quality, and high standards of the products we offer.

To give our customers complete peace of mind, we provide real factory photos of your sex doll before shipping, ensuring that the product meets your expectations. Additionally, select doll brands we carry include anti-counterfeit code tracking services, allowing you to verify the authenticity of your doll directly on the brand's official website after receiving your package.

At Moprofun, we are committed to transparency and quality, so you can shop with confidence knowing every product is genuine and carefully sourced.

Discover more about Moprofun.

At Moprofun, we’re more than a brand—we’re a movement dedicated to reshaping the way people experience intimacy and companionship.

 

Moprofun is about empowerment, self-expression, and personal fulfillment. We help individuals explore their desires, celebrate their uniqueness, and build meaningful connections—whether with others or within themselves. Our dolls are not just tools of pleasure but companions that bring comfort, confidence, and emotional enrichment.

We stand for quality, innovation, and inclusivity. Every Moprofun doll combines cutting-edge technology with artisanal craftsmanship, designed to meet diverse needs and preferences. From physical realism to emotional resonance, our dolls provide a holistic experience that transcends expectations.

As an officially authorized distributor of multiple leading brands—such as WM Doll, Climax Doll, HR Doll, Dolls Castle, 6YE Doll, JY Doll, JX Doll, Galaxy Doll, SY Doll, Jarliet Doll, DIMU Doll, AIZMI Doll, RRA Doll, AF Doll, Rifrano Doll, Galatea Doll, AIBEI Doll—we proudly offer a wide range of styles and body types, including BBW, skinny body, black skin, tan skin, big boobs, flat chest, anime dolls, and transgender dolls with dildo options. Whatever your preference, you can find the right companion here.

We also provide cheap price sex dolls—with prices starting under $699, you can get a full-size doll without compromising on quality.

We are also a registered trademark in the United States, ensuring authenticity and customer trust. Our main markets include the United States, Europe, Canada, the United Kingdom, Mexico, Chile, Brazil, Switzerland, Norway, and Sweden. 

In addition to our official website, Moprofun operates Amazon stores in the United States, Mexico, and Canada, where we offer a variety of adult toys to serve a broader customer base.

To ensure a safe and reliable shopping experience, we provide Shipping Protection so every package arrives securely. We also offer Signature Service, which requires the recipient to personally sign for the package, ensuring it is not left unattended at the door. We accept multiple payment methods—including PayPal, credit cards, and debit cards—all protected by secure payment channels.

Moprofun also offers dedicated pre-sales and after-sales service, along with care and maintenance guidance to help customers enjoy their dolls for years to come.

For fast and discreet delivery, we operate local warehouses in the U.S., Canada, the U.K., Germany, and Poland. Customers in these regions can enjoy 2–7 day delivery with no extra customs duties or sales tax.

At Moprofun, we believe intimacy is a journey, not a destination. By fostering a community of openness and respect, we aim to break stereotypes, inspire dialogue, and promote a deeper understanding of human connection.

Choose Moprofun—not just for a sex doll, but for a transformative experience that honors your individuality and desires.

Which Countries Do We Ship To?

Moprofun ships discreetly and securely to the following countries and regions:

  • North America: United States, Canada, Mexico
  • Europe: Netherlands, Germany, Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Spain, Croatia, Italy, Sweden, Finland, Poland, Estonia, Hungary, Latvia, Slovakia, Slovenia, Romania, Bulgaria, Portugal, Ireland, Greece, Norway, Iceland, Switzerland
  • United Kingdom
  • South America: Brazil, Chile
  • Oceania: Australia

We stock sex dolls in local warehouses across these regions for fast and free shipping, with delivery in 2-7 days! No tax and tariff! 

Browse sex dolls in the United States warehouse! 

Browse sex dolls in the Canada warehouse!

Browse sex dolls in the United Kingdom warehouse!

Browse sex dolls in the Europe warehouse!

How to receive the doll quickly?

Typically, it takes 2-7 business days to receive your package if you choose the dolls in local warehouse. We have stock sex dolls in US warehouse,UK warehouse,CAN warehouse and EU warehouse.(Note: Please choose the dolls with title has US Stock(For US customer), UK Stock(For UK customer), CAN Stock(For Canada customer) or EU Stock (For EU customer) ) We’re doing our best to deliver it promptly for you. Free to contact us if you have any questions.

Payment Methods & Errors

Now we only accept credit card and PayPal. 

We can't accept cash or COD.

Note: We can send you the PayPal invoice link if you don't want your billing info showing any info about sex doll. We can help to remove the sex doll info and keep 100% secret for you. Also will create the order manually for you, you will receive the order email. All the process just the same as on our web. Orders are also protected by PayPal, so there is no need to worry about security issues. When making a purchase, you can select from a variety of secure payment methods. If you encounter any issues during the checkout process, please feel free to reach out to us at support@moprofun.com, and we’ll be happy to assist you.

Secure Payment Methods

PayPal & PayPal Credit

PayPal offers a variety of secure payment options:

PayPal Direct Checkout

If you have a PayPal account, simply log in to pay using PayPal Balance, Credit or Debit Card, or your linked bank account. If you don’t have a PayPal account, you can still pay as a guest using a Debit or Credit Card via PayPal's guest checkout.

PayPal Credit

PayPal Credit offers a revolving line of credit, allowing you to make purchases now and pay over time with promotional financing options, including interest-free periods for qualifying purchases.

PayPal Invoice

For an alternative payment method, select PayPal Invoice during checkout. You will receive an email with an invoice, where you can log into PayPal or pay as a guest using a credit or debit card. Or you can contact us to send you the invoice link directly.


How We Ensure Payment Security

Your security is our top priority. We employ robust measures to ensure your transactions are secure:

  • PCI DSS Certified Payment Gateway: All payment transactions are encrypted and processed through a certified secure gateway.
  • SSL Encryption: Data transferred between your browser and our server is encrypted, ensuring your personal and financial details remain secure.
  • Data Privacy Protection: We handle your personal information with the utmost care, following best practices for data security and privacy.

About Payment Errors

Why Might Your Payment Fail?
Encountering issues when processing a payment can happen for various reasons. Below are common causes and practical tips to resolve them:

Potential Causes and Solutions

1. Browser Compatibility Issues

  • Use Google Chrome or Mozilla Firefox for the best performance.
  • Avoid using Internet Explorer, as it may not work correctly.

2. PayPal-Specific Issues

  • Blocked Transactions: PayPal may block payments for security reasons. Contact PayPal support to address the issue.
  • Address Mismatch: Ensure that your billing and shipping addresses are from the same country, as this may be required by PayPal policies.

3. Credit/Debit Card Issues

  • Expired Card: Confirm that your card is still valid. If expired, use a different card.
  • Insufficient Funds: Ensure your account has enough balance to cover the payment.
  • Incorrect Card Information: Verify that the card number, expiration date, and CVV are entered correctly.
  • Card Disabled: If your card is restricted for online transactions, contact your bank to enable it.
  • Transaction Limits: Some banks limit the transaction amount for credit or debit cards. Check if your bank’s policies allow the payment amount.
  • International Transactions: Confirm with your bank that your card is enabled for international purchases.

What to Do If Payment Fails

Step 1: Browser Troubleshooting

  • Use Incognito/Private mode or switch to another browser.

Step 2: Try a Different Payment Method

  • Use an alternative card or PayPal account to process your transaction.

Step 3: Contact Support

If the issue persists, contact customer support. Include the following:

  • Your order number (if available).
  • Your name and email address.
  • Screenshots or error messages related to the payment issue.
    We will work with you to resolve the problem and complete your order.

PayPal Payment Troubleshooting

  1. Check if your transaction exceeded PayPal limits by consulting PayPal support.
  2. If PayPal policies require the billing and shipping addresses to match, use the same address for both. Then, email support@moprofun.com to update your correct shipping address.
  3. If the above solutions don’t work, try using a credit card (Visa, MasterCard,American Express,Discover) as an alternative.

Credit Card Payment Troubleshooting

  1. Confirm that all entered card information is accurate.
  2. Ensure sufficient funds or available credit in your account.
  3. Check if your card is authorized for online or international transactions.
  4. Refresh the checkout page, log out, and log back into your account to retry.
  5. Start a new order instead of attempting to pay for the same failed transaction.
  6. Contact your bank to resolve any declined payments, especially if international transactions are blocked by default.
  7. Consider using a different credit card.
  8. Use your credit or debit card via PayPal as a guest. This method is secure and straightforward.

Need Help? Contact Us!

If you're still having trouble, email our support team at support@moprofun.com. We're happy to assist you with your transaction. And click here to know How to pay for an order online on Moprofun.

About Tariff & Tax

Note: Prices currently displayed on the website are in US dollars! The checkout price is the total cost with no hidden fees.

For US Customers

  • For love dolls in US warehouse: Ship from California. No extra taxes or tariffs.
  • Free Shipping by Sea: Ship from China. No extra taxes or tariffs.
  • Air Shipping: Ship from China. No extra taxes or tariffs. Need to pay air shipping fee by customers.

For EU Customers

For these countries: Netherlands, Germany, Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Spain, Croatia, Italy, Sweden, Finland, Poland, Estonia, Hungary, Latvia, Slovakia, Slovenia, Romania, Bulgaria, Portugal, Ireland, Greece.

  • Shipping from Local EU Warehouse: No additional taxes or tariffs are applied.
  • Free Shipping by Sea/Rail Freight/Truck Freight: Ship from China. No additional taxes or tariffs are required.
  • Air Shipping: Customers are responsible for paying applicable tariffs and managing customs clearance independently. Also need to pay air shipping fee by customers.

For these countries: Norway, Iceland, Switzerland.

  • Only support air shipping. Ship from China. Customers are responsible for paying applicable tariffs and managing customs clearance independently. Also need to pay air shipping fee by customers.

For UK Customers

  • For dolls in UK warehouse: Delivery in 2-7 days. No extra taxes or tariffs.
  • Free Shipping by Sea: Ship from China. No extra taxes or tariffs.
  • Air Shipping: Ship from China. No extra taxes or tariffs. Need to pay air shipping fee by customers.

For Canadian Customers (CAN)

  • Shipping from Canadian Warehouse: No additional taxes or tariffs are applied.
  • Free Shipping by Sea: Ship from China. No additional taxes or tariffs are required.
  • Air Shipping: Customers are responsible for paying applicable tariffs and managing customs clearance independently. Also need to pay air shipping fee by customers.

For Australia / New Zealand Customers

  • Free Shipping by Sea: Ship from China. No additional taxes or tariffs are required.
  • Air Shipping: Need to pay air shipping fee by customers. Ship from China. No additional taxes or tariffs are required.

For Mexico / Chile / Brazil Customers

  • Only support air shipping. Ship from China. Need to pay air shipping fee by customers. Customers are responsible for paying applicable tariffs and managing customs clearance independently.

If you have any further inquiries, Free to contact us!

Email: support@moprofun.com

WhatsApp: +1 (213) 477 - 9826

Phone Number: +1 (213) 477 - 9826

SMS: +1 (213) 477 - 9826

How long can I receive the doll?

Delivery time depends on whether you order an in-stock doll or a custom-made doll:

  • In-stock dolls (local warehouses in the US, Canada, UK, Europe)

Shipping is fast and free. Most customers receive their doll within 2–7 business days after placing the order. Note: the in-stock adult dolls can't support custom.

  • Custom-made dolls (factory orders with personalized options)

Ship from China. We offer free shipping by sea or by train all over the world. For TPE dolls, delivery time takes 30-35 days. For silicone dolls, delivery time takes 45-60 days. If you prefer faster shipping, we also offer air shipping (7–20 days) for an additional fee. The exact shipping cost will be shown at checkout.

Will the sex doll be shipped in discreet packaging?

Yes. All dolls are packed in plain, unmarked cartons with no logos, images, or adult-related text, so your privacy is fully protected during delivery. The packaging uses reinforced, shock-resistant design with high-quality sturdy cartons to ensure the doll is safe and undamaged during long-distance transportation. Check sex doll unboxing video details!

Shipping Method & Shipping Fee

For US Customers

  • For IN-Stock Dolls: 
    Free shipping Ship from California. Delivery in 2-7 days. Ship by FedEx / UPS / USPS. 
  • For Custom Dolls:
    Free Shipping by Sea from China. Delivery in 30-35 days. 
    Air shipping from China. Delivery in 7-15 days. Need to pay the air shipping fee by customers. You can see the shipping fee when you checkout. Shipping fee between $300-$700 if depends on the doll weight.

For EU Customers

For these countries: Netherlands, Germany, Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Spain, Croatia, Italy, Sweden, Finland, Poland, Estonia, Hungary, Latvia, Slovakia, Slovenia, Romania, Bulgaria, Portugal, Ireland, Greece.

  • For IN-Stock Dolls: 
    Free shipping Ship from Germany / Poland local warehouse. Delivery in 2-7 days.
  • For Custom Dolls:
    Free Shipping by Sea Freight / Rail Freight / Truck Freight from China. Shipping time about 30-60 days. 
    Air shipping from China. Shipping time about 15-20 days. Need to pay the air shipping fee by customers. You can see the shipping fee when you checkout. Shipping fee between $300-$700 if depends on the doll weight.

For these countries: Norway, Iceland, Switzerland

  • No IN-Stock Doll. Only Custom Dolls from China.
    Only Air shipping from China. Shipping time about 15-20 days. Need to pay the air shipping fee by customers. You can see the shipping fee when you checkout. Shipping fee between $300-$700 if depends on the doll weight.

For UK Customers

  • For IN-Stock Dolls: 
    Free shipping Ship from local warehouse. Delivery in 2-7 days.
  • For Custom Dolls:
    Free Shipping by Sea from China. Delivery in 50-55 days. 
    Air shipping from China. Delivery in 15-20 days. Need to pay the air shipping fee by customers. You can see the shipping fee when you checkout. Shipping fee between $300-$700 if depends on the doll weight.

For Canadian Customers (CAN)

  • For IN-Stock Dolls: 
    Free shipping Ship from local warehouse. Delivery in 2-7 days.
  • For Custom Dolls:
    Free Shipping by Sea from China. Delivery in 50-55 days. 
    Air shipping from China. Delivery in 7-15 days. Need to pay the air shipping fee by customers. You can see the shipping fee when you checkout. Shipping fee between $300-$700 if depends on the doll weight.

For Australia / New Zealand Customers

No IN-Stock Doll. Only Custom Dolls from China.

  • Free Shipping by Sea: Ship from China. No additional taxes or tariffs are required.
  • Air Shipping: Need to pay air shipping fee by customers. Ship from China. No additional taxes or tariffs are required.

For Mexico / Chile / Brazil Customers

  • No IN-Stock Doll. Only Custom Dolls from China. Only support air shipping. Need to pay air shipping fee by customers. Customers are responsible for paying applicable tariffs and managing customs clearance independently.

How to track my order on Moprofun?

Once you place an order with Moprofun, you can track it in the following ways:

  1. Check Your Email
    We will send you an order confirmation email after purchase. Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number.

Order Confirmation Email

Shipping Confirmation Email

  1. Use Our “Track Your Order” Page
    Simply visit our “Track Your Order” page on the website, enter your order number and email or logistic order number and you’ll see the latest shipping status, including the estimated delivery date and the detailed tracking history.
  2. Track via Carrier Website
    With the tracking number, you can also follow your shipment directly on the carrier’s website (UPS, FedEx, USPS, DHL, etc.).

 


❓ Why Haven’t I Received My Shipping Confirmation Email?

If you haven’t received your shipping confirmation email, please first check your spam or junk folder, as sometimes emails may be filtered there. If you still cannot find it, please contact our customer service team and we will resend it to you.

This may happen for several reasons depending on your shipping method and location:

For U.S. Customers (Free Sea Shipping from China)

 If your doll is shipped from China via free sea freight, the tracking information usually takes about 15 days to update. This is because sea freight tracking is not updated in real time. The tracking will only become active once the package arrives at a U.S. port and is scanned by the local logistics provider.

For U.S. Customers (Air Shipping from China)

If you selected air shipping, the tracking number typically becomes active within 2–3 days after shipment.

For Customers in Other Countries

Please contact our after-sales customer service team for more detailed shipping information based on your region and chosen delivery method.

How to Ensure the Real Sex Doll Matches the Promo Art Images?

Check Factory Photos or Videos

  • Many sex doll promo images are AI-generated, photoshopped, or enhanced with professional lighting and makeup. This makes the doll appear more glamorous than in natural light.
  • Because of this, the skin tone of a silicone sex doll or TPE sex doll may look slightly different compared to official studio pictures.
  • Some older love doll models may also show small differences in face details or body proportions compared to the first promotional images.
  • Always confirm factory photos or factory videos before purchasing — the life-size doll you receive will be the same as shown in the real factory images.

About Hair & Wigs

  • Hairstyles in promo images are for reference only. Some wigs may not be available later because suppliers change styles, so factories provide a similar wig replacement.
  • Lighting and angles during photoshoots also make the wig look slightly different. The sex doll wig is customizable and can be replaced with other styles.

About Eye Color

Please note that for some sex dolls, the eye color or style may vary slightly from the promotional art images. This is because certain designs or colors may be discontinued or replaced by the factory. In such cases, the actual doll you receive may have a different eye style or color while still maintaining the overall realism and quality.

Brand Authorization & Anti-Counterfeit

  • To make sure you are buying an authentic sex doll, only purchase from authorized brand distributors.
  • Many leading manufacturers, such as WM Doll, offer anti-counterfeit codes or verification services to prove that your doll is genuine.
  • Even with authentic silicone or TPE sex dolls, small variations in makeup, skin shade, or body detail may appear between production batches — this is normal for handcrafted products.

Promo images of real sex dolls are for reference, but the factory photos represent the true look of the doll you will receive. Minor differences in skin tone, wig, or makeup are expected, but the full-size sex doll you get will match the chosen model in body shape and features.

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